This is your wallet and is used to store all the information about your purchases in case you forget your password or your hosting doesn't work. You can always find support with your account

Nein, Ihre persönlichen Daten werden nicht an Dritte weitergegeben, wenn Sie nicht gegen internationales Menschenrechtsgesetz verstoßen. Sie verkaufen keine Menschen, engagieren sich nicht in terroristischen Aktivitäten, hacken keine Regierungsserver, verbreiten keine Kinderpornografie usw. Sonst können wir dich nicht beschützen

Write to us in support about your wish to delete your account and your account will be deleted within three days. After deleting an account, no more information about you or your purchases will be available.

No, you cannot because in this case you will not have an up-to-date account that includes all of the information, including the password of the owner of the server or hosting

It depends on the tariff you have chosen. Of course, if the SSH service is included in the tariff, you are entitled to use it. When choosing a tariff, pay attention to the plus and minus colors green and red at the very beginning. Plus means that the service is included in your tariff

Of course, you can claim your money back if the reason is genuinely respectful. To do this, you need to contact the support group. And explain the reason. This service applies to those who make an advance payment for the year. We can only refuse if you want to return the money for the months in which you have used our services.

This depends on the chosen tariff. You can extend your plan every month, every year, or make a down payment for several years. When choosing a product in the shopping cart, you determine for how many months you will need hosting or a server. 

After switching to the shopping cart in the second phase, you will be asked to select a payment method -  PayPal. MasterCard. Visa-Karte. Bank Transfer.  You can choose any method above. If you choose to pay by bank transfer, it will take some time for your order to be registered and in standby payment mode. This means that you can use the server after you have transferred the required amount to our bank account via the bank. You can see on the last payment step. The administration needs to confirm your payment. Therefore, after paying by bank transfer, it is advisable to inform you that you have paid to the support group. You can track the payment confirmation in the "Orders" section of your account on our website. But even if you are not informed about the payment, we will know from your personal data whether you have paid or not. 

Please see the video responses section below for the answer. 

PaySend, MoneyGram, Banktrasfer

You will receive warnings and can then be disconnected from our services. We don't complain to our customers or take them to court, that's our advantage over others.

Yes, for a certain fee, which can be between 50 and 100 euros

Yes! You only need to contact the administration via support and receive the necessary recommendations regarding the additional payment if the price of the desired package is higher.

If this is included in your tariff, then yes

This is not necessary. In extreme cases, we can meet when a problem solving over the Internet is not possible for technical reasons and only with regular customers.

We do not advise you to do this, because if you restore your rights to this account, you will no longer be able to prove it in the future and letters will be sent to someone else's address.

Yes, of course you can tell us this need and we will not use your real name but replace it with the one you would like to have (but we still need to know your real name when we accept payments).

If you violate the terms of the contract, conduct an anti-state corruption program, or participate in activities that are being prosecuted by law enforcement agencies.

No!